Before your first withdrawal
Two things need to be in place, and it is worth doing both before your balance is ready.
- Payout details. On Payout details, add either a UPI ID or a bank account (account holder name, account number and IFSC code). The account must be in your own name. We do not pay to anybody else's account.
- Your mobile number. Add it to your profile. A withdrawal cannot be requested without one.
Saving payout details asks for your password again, even when you are already signed in, because this is the form that decides where your money goes. We email you every time they change.
When you can withdraw
- Only confirmed cashback can be withdrawn. Pending cashback still depends on the store accepting your order. What each status means.
- Your confirmed balance must reach ₹250.
- One withdrawal at a time. A new one can be requested once the last has been paid or rejected.
- New details are held for 24 hours. After payout details are added or changed, including the very first time, withdrawals to them wait 24 hours. That gives you time to see our email and act if the change was not yours.
Requesting it
Go to Withdraw. A withdrawal is for your whole confirmed balance, worked out by us at that moment. The amount leaves your confirmed balance while it is being paid, so the same money can never be requested twice.
How long it takes
We pay withdrawals in batches. Allow a few working days for the money to reach your account.
We may ask you to confirm who you are before a first withdrawal, or if something looks unusual, and your PAN may be needed for larger withdrawals. We ask for the least we need.
If a transfer fails
If the money cannot be sent, usually because a detail is wrong, the withdrawal is rejected and the full amount goes back into your confirmed balance. Correct your payout details and request it again. Nothing is lost.
Do not leave it too long
An account with no sign in and no cashback activity for 12 months becomes inactive, and its confirmed balance is forfeited. We email you twice before that happens, and as the date gets close the minimum withdrawal no longer applies, so you can take whatever you have. Signing in at any time resets the clock.
The full rules are in sections 8 and 9 of the Cashback Terms.